Refund policy
At Sharing Table, every order is prepared and packed with care. Because many of our food products are freshly prepared, chilled or otherwise perishable, these products cannot normally be returned simply because you have changed your mind. This does not affect your statutory rights. Different cancellation and return rights may apply to eligible non-perishable goods, as explained below.
Damaged, incorrect or unsatisfactory orders
If your order arrives damaged, contains an incorrect item, or you believe a product is not of satisfactory quality, please contact us as soon as possible after delivery.
Please include:
- your order number;
- details of the issue; and
- clear photographs of the product, packaging and delivery box where relevant.
This helps us investigate the issue promptly.
Where appropriate, we may offer a replacement, refund or another suitable resolution. Your statutory rights in relation to faulty, damaged or misdescribed goods are unaffected.
Perishable and chilled products
Due to the perishable nature of our freshly prepared and chilled products, these items cannot normally be returned once delivered.
Please refrigerate chilled products immediately upon receipt and store at 0–5°C, unless otherwise stated on the individual product. Always follow the storage instructions and use-by date provided.
If a chilled or perishable item arrives in a condition that you believe is unsafe or unsuitable to consume, please do not consume it. Contact us promptly with photographs so that we can investigate.
Cancellations
If you need to cancel an order, please contact us as soon as possible.
Where preparation of a personalised, freshly prepared or perishable order has not yet begun, we will try to accommodate your cancellation request.
Once preparation has begun or the order has been dispatched, cancellation may no longer be possible because of the nature of the products.
Non-food items
If a Sharing Table hamper contains non-perishable goods such as homeware or tableware, different cancellation and return rights may apply to those items. We will process eligible returns in accordance with your statutory rights.
Refunds
Where a refund is approved, it will normally be returned to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact
For order concerns or refund requests, contact:
Sharing Table
hello@sharingtable.co
www.sharingtable.co