Shipping policy
At Sharing Table, every order is carefully prepared, packed and dispatched with consideration for the nature of the products it contains.
Delivery options, estimated delivery times and applicable charges will be displayed at checkout.
Fresh and Chilled Products
Some Sharing Table products are freshly prepared, chilled or perishable and require careful handling during delivery.
Where an order contains chilled products, appropriate insulated packaging and cooling materials will be used where required to help protect the products during transit.
Chilled products should be refrigerated at 0–5°C immediately upon receipt, unless otherwise stated on the individual product label.
Please follow all storage instructions and use-by dates provided with your products.
Receiving Your Delivery
Please ensure that someone is available to receive deliveries containing fresh or chilled products wherever possible.
Because these products are perishable, customers are responsible for ensuring that the delivery address provided at checkout is accurate and that suitable arrangements are in place to receive the parcel.
If the recipient is unavailable, the courier may follow its usual delivery procedure, which may include another delivery attempt or delivery according to the recipient's agreed delivery preferences.
Incorrect or Incomplete Addresses
Please check your delivery information carefully before completing your order.
If you notice an error in the delivery address, please contact us as soon as possible. We will try to make changes where possible, but we cannot guarantee that an address can be changed once an order has been prepared or dispatched.
Additional delivery costs may apply where an order has to be resent because incorrect or incomplete delivery information was supplied.
Delivery Times
Any delivery dates or timeframes provided are estimates unless expressly stated otherwise.
While we work carefully with our delivery partners to ensure orders arrive as expected, circumstances outside our reasonable control may occasionally cause delays.
If you experience a significant problem with your delivery, please contact us so that we can investigate.
Chilled Products Delayed in Transit
Food safety is important to us.
If a chilled or perishable product arrives and you believe its condition or temperature has made it unsafe or unsuitable to consume, please do not consume the product.
Contact us promptly and provide your order number, details of the issue and clear photographs of the parcel, packaging and affected products where possible.
We will investigate and, where appropriate, provide a replacement, refund or other suitable resolution. Your statutory rights are unaffected.
Damaged Parcels
If your parcel or any products inside it arrive damaged, please contact us as soon as possible after delivery.
Please retain the product and packaging and provide photographs where possible, as these may be required for us to investigate the matter with the delivery provider.
Gift Hampers
Where an order is being sent as a gift, the person placing the order is responsible for providing the correct recipient name and delivery address.
We recommend ensuring that the recipient will be able to receive the delivery, particularly where the hamper contains fresh or chilled products.
Delivery Areas
Available delivery destinations will be shown during checkout. We reserve the right to restrict delivery of certain fresh or chilled products to locations where we can reasonably maintain appropriate delivery conditions.
Contact
For questions regarding an order or delivery, please contact:
Sharing Table
hello@sharingtable.co
www.sharingtable.co